Tag Archives: pain management

Reassurance as a Treatment (RaaT)

Today I’d like to introduce the concept of Reassurance as a Treatment (RaaT).

(You may have heard of the acronym Saas (short for Software as a Service). Many of the world’s biggest software companies utilise this business model (think Microsoft, Atlassian etc), where they sell cloud based services instead of more traditional software. The concept of RaaT is a play on that.)

This is not meant to become an official acronym, or even an unofficial one. It’s just an easy way to abbreviate the concept of utilising reassurance as a treatment for pain.

This article is general in nature, and based on a few assumptions:

  • Guidelines for the management of many pain conditions include reassurance as a treatment intervention
  • Practitioners of all disciplines often believe they deliver reassurance during a consultation
  • Despite this, many patients demonstrate pain, disability, loss of function and catastrophising tendencies even after they have consulted with health professionals
  • Delivering reassurance takes both knowledge and skill to do, both of which are likely to be lacking from many primary care practitioners’ direct training

So let’s have a look at these assumptions, and see where reassurance as a treatment sits in the spectrum of pain mangement.

A Look At The Guidelines: Where Does Reassurance Sit?

In Australia, reassurance is part of the acute low back pain clinical practice guidelines:

Guidelines recommend that patients be advised to remain active and avoid bed rest, and be reassured of the favourable prognosis of ALBP. This is arguably the most important aspect of care that health professionals can provide.

NSW Agency for Clinical Innovation

Reassurance is also recommended as part of the treatment process for the management of rotator cuff injuries (in the workplace):

One of the first priorities for the clinician is to provide information and reassurance to the injured worker presenting with rotator cuff syndrome

Clinical Practice Guidelines for the Management of Rotator Cuff Syndrome in the Workplace

In the acute pain management guidelines from the ANZCA, reassurance is only recommendend for low back pain specifically:

Targeted reassurance in acute back pain by physicians in primary care can result in improved changes in psychological factors such as fear, worry, anxiety, catastrophisation and healthcare utilisation (N) (Level III-1 SR).


How ever, the same guidelines also mention reassurance as a treatment for chronic abdominal pain:

The role of psychological intervention with reassurance and distraction in the management of acute pain in an anxious patient is often undervalued.


And in discussing non-pharmcological management of acute pain:

The role of psychological intervention with reassurance and distraction in the management of acute pain in an anxious patient is often undervalued.


So while there is definitely mention of RaaT across multiple clinical practice guidelines, the lack of more global recommendations may be more related to absence of evidence, than any evidence of absence.

Given the low cost (both the actual and opportunity cost) of delivering reassurance, my position is that it should be provided generally, where possible, for both a minor potential effect on pain and disability, as well as simply being a good human thing to do.

How Effective Is Reassurance For Pain?

Like many “soft skills”, it is hard to quantify the delivery and impact of something like reassurance. And just because reassurance sounds like it should be a good thing, doesn’t mean it actually is.

We can still get a general idea of whether targeted reassurance interventions have an impact, and the rough magnitude of that impact.

A few studies have looked at that.

In 2013, a mixed psychology and osteopathic/allied health research group from the UK conducted a systematic review of the role of cognitive and affective reassurance in primary care.

They discussed the differences between both types of reassurance, based on earlier work from Coia and Morely on Medical Reassurance and Patients’ Responses:

  • Affective reassurance is:

heuristic and rapid, and produces an immediate response in reducing concerns and worry. However, such responses are transient, and when
problems return to impact on patients in the absence of the reassuring practitioner, the patient has not been empowered with new tools to deal with them.

  • Meanwhile, cognitive reassurance is:

systematic and time-consuming, but its impact
in changing beliefs and increasing understanding is preserved,
which in turn will improve adherence and self-management

They focused on clinical situations where uncertainty is high (like musculoskeletal and pain management clinics), where there is a high need for psychological support.

They found that:

affective reassurance was associated with higher symptom burden/less improvement, with lower rates of return to work in one and with reduced adherence in another


Four high-quality and 3 lower-quality studies found associations with improvement in symptoms at follow-up. Associations were also found with reduced further health care utilization in 3 studies, one of which
was of high methodology. The relationship between cognitive reassurance and adherence remains unclear

Another study, from 2007, looked at whether reassurance helped or hindered the treatment of pain.

They found that from a physician perspective, doctors typically provided reassurance with information, but:

The effects of information as reassurance may vary depending on the patient’s level of health anxiety.

They also looked at whether diagnostics tests were reassuring, and found:

Providing information about the MR did not show measurable value
for care or outcome but did decrease patient reported well-being.

They also looked at things from a patient’s perspective, and as you might guess, found that the two views did not align:

clinicians attempted to provide reassurance by underscoring the mildness or the early stage of the problem as well as the probability that the patient would recover. However, the results showed that this increased worry for future pain and disability

A more recent (2015) paper from Traeger et al looked at the effects of primary care based education on reassurance and found

There is moderate- to high-quality evidence that patient education increases reassurance more than usual care/control education in the short term and long term.

Of interest to allied health professionals, and no doubt something many of you may have experienced in one form or another:

Interventions delivered by physicians were significantly more reassuring than those delivered by other primary care practitioners (eg, physiotherapist or nurse)

What we can see from this small snapshot of the literature, spanning a couple of decades, is that reassurance seems to go hand in hand with education, but it is not as simple as providing information, and the effects can vary based on the practitioner delivering the reassurance and education, the clinical context, how they deliver it and the patient’s individual physical and mental health status.

How To Reassure A Patient In Pain

One of the most important aspects about providing reassurance to a patient in pain is to ensure they do not feel dismissed.

There is a fine line between saying “everything will be okay” and a patient interpretting it as “they said there is nothing wrong”.

You don’t need a doctorate in psychology to know that if you are not feeling well, being told (or perceiving it as such) that there is nothing wrong does not help validate your experience.

So, the first step in reassuring any person in pain is to listen and acknowledge their experience as real and meaningful.

The second step is to provide an accurate explanation for their experience. This is not easy, but the importance getting a diagnosis cannot be understated. Bronnie Lennnox-Thompson has written on this topic before, and I would highly recommend reading her thoughts.

This is another challenge, as it is very easy to fall into the trap of “structuralism”, and provide a patho-anatomical diagnosis, which will likely lead to increased pain, disability and loss of function in the long term.

Beyond these first two steps, working on a collaborative management plan that involves goal setting and regular check-ins allows you to set up a reassurance “positive feedback loop”, whereby each future session allows you to reinforce your initial reassurance, while allowing the patient to have time to integrate the education with their own experience.

Reassuring Conclusions

Communication is called a “soft skill”, which are considered as part of the “human” skill set that are important for all professionals, no matter what you do.

However, good communication is actually quite hard; think about the challenges you face personally, professionally and as a customer and client of other service providers. How many times have you had to seek or provide further clarification, resolve conflict or follow up due to lack of communication or drop out?

Communication isn’t as simple as saying what you mean. How you say what you mean is crucial, and differs from one person to the next, because using language is learned social behavior

Deborah Tannen

If communication is hard, then reassurance is even harder.

Why? It is a subset of communication – you need to be able to do the first well in order to do the second well (cognitive reassurance at least).

So, just as you would study, practice, and refine your hard or technical skills, communication and reassurance can be studied, practised and refined so that you get better and better at it over time.

Though it is something that you never master – as every human interaction is different – you can definitely become quite adept at it, and use reassurance as part of your overall treatment process for people in pain.


This post was written by Nick Efthimiou, a contributor to Beyond Mechanical Pain.


Medical reassurance and patients’ responses.

Cognitive and affective reassurance and patient outcomes in primary
care: A systematic review

Reassurance: Help or hinder in the treatment of pain

Effect of Primary Care–Based Education on Reassurance in Patients With Acute Low Back Pain


What are soft skills and why are they important at work?

The Power of Talk: Who Gets Heard and Why

What Is A Good Outcome In Pain Management?

One of the challenges of working as a clinician with people in pain is measuring outcomes.

Pain is an experience, and as a result, it cannot be directly measured.

Instead, we use surrogate measures like a VAS, McGill Pain Questionairre and functional assessments to make an assessment of the severity of someone’s complaint.

Often, improving these surrogates become the focus of the treatment, as they are measurable.

From BPS to Enactive

Earlier this year, Peter Stillwell and Katherine Harman wrote an interesting paper titled An enactive approach to pain: beyond the biopsychosocial model, which looked at the issue of compartmentalisation of pain, even with the biopsychosocial model.

They wrote:

With enactivism at the core of this approach, pain does not reside in a mysterious immaterial mind, nor is it an entity to be found in the blood, brain, or other bodily tissues. Instead, pain is a relational and emergent process of sense-making through a lived body that is inseparable from the world that we shape and that shapes us.

When you conceptualise pain this way, it makes it hard to reduce to a questionaire or numerical score, doesn’t it?

Intensity Is Not Proportional To Suffering

One of the big issues with reducing pain down to a score is that it doesn’t capture the human suffering involved.

This is demonstrated in a 2013 paper from Swedish researchers. The authors wrote:

Common symptoms in patients with chronic pain (such as pain intensity, depression, and anxiety) showed great variability across subjects.

That’s not to discount the importance of gauging pain intensity, as the same paper found:

With respect to the investigated aspects of participation and health, pain intensity showed stronger multivariate relationships than psychological symptoms.

Which potentially suggests that for a majority of people, their pain is the primary issue which manifests as psychological symptoms.

However, another paper showed that people with depression experienced nociceptive pain differently (more intensely) compared to healthy controls:

The present study stresses that the initial evaluation of pain intensity among depressed patients is increased compared with HC. This negative bias might affect the way pain is experienced by depressed patients and serve as a mediator between depression and pain complaints. 

There is also evidence that factors like controllability can positively influence suffering without changing pain intensity:

control over pain primarily reduces the degree of perceived suffering. This effect was modulated by the subjects’ locus of control: The more participants attributed their behavior to chance, the greater was the reduction of suffering when they had control over their pain. Pain intensity and unpleasantness ratings, by contrast, were unaffected by control over pain.

Though caution must be used when applying this research to practice, as it was experimentally induced pain.

As you can appreciate, even with a small sampling of literature, pain is very “messy”, and difficult to quantify and separate into contributing and effected factors.

Proportion of Patients Making Clinically Significant Improvement

Despite this messiness, something needs to be measured.


To try and gauge both clinical and economic effectiveness and efficiency of pain management programs and interventions.

Enter the proportion of patients making a clinically significant improvement number.

This is used to gauge how many patients at a particular clinic or hospital improve by at least the minimum clinically significant amount.

Example: the Brief Pain Inventory

A common measure of pain, the Brief Pain Inventory has two aspects – pain intensity looks at worst, best and average pain, where it is felt and the pain interference part looks the impact of this pain on aspects of life.

The minimum clinically significant improvement for this is 10%, and the benchmark for pain clinics is to achieve at least this reduction (in average pain) in at least 30% of patients.

Real World Outcomes Differ To Social Media Outcomes

Given the complex, multi-factorial nature of pain, and the inherent challenges in measuring outcomes, results in real world chronic pain clinics are definitely not eye catching, however they can be life changing.

The above image shows outcomes from clinics who participate in the electronic Persistent Pain Outcomes Collaboration (ePPOC). When you look at the “all services” column, it paints a picture of how difficult it is to make clinically significant improvements in each area, with only about a quarter of clinics able to improve average pain rating.

When No Progress Is Progress

Sometimes, we have to accept that the best we can do is stop things from getting much worse.

If you can keep someone’s pain intensity relatively stable, help prevent them catostrophising and falling into depression, then it might not show up as a positive outcome by the numbers, but in reality, it is a HUGE WIN.

Be Optimistic, But Realistic

Instead of delivering false hope for people with advertising and what is said in practice, one of the best things you can do for persistent pain patients is be realistic, in an optimistic way.

That is, explain the facts of their situation, and what is factually known to help and hinder this, but spin it in a way that is positive, and builds confidence in you and potentially themselves that this is the right path for them.

Overall, know that any victories in chronic pain management are hard won, and that it is important for your own health as a practitioner to recognise this and acknowledge your efforts and the role you played in someone’s health. Otherwise, it can be a fast path to burnout.


This post was written by Nick Efthimiou, a contributor to Beyond Mechanical Pain.


An enactive approach to pain: beyond the biopsychosocial model

Is Pain Intensity Really That Important to Assess in Chronic Pain Patients? A Study Based on the Swedish Quality Registry for Pain Rehabilitation (SQRP)

Initial Evaluation of Pain Intensity Among Depressed Patients as a Possible Mediator Between Depression and Pain Complaints

Impact of controllability on pain and suffering

Patient Outcomes in Pain Management – Enterprise One Pain Management Service